White Space appears between title bar and web page

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White Space appears between title bar and web page

Postby nzsmithw » Sat Oct 23, 2010 8:45 pm

Avant V122 running well on all aspects of operation. Have this one issue though. When browsing webpages very often a white space appears, starting at the bottom of the Avant title bar. The length of the space can be 1cm across the width of screen or some other size, or worse case can take the whole of the display. Once it has started to appear, just gets larger over time, never shrinks or goes away. My bug hunt has been...
- Currently using version 122, un-installed and re-installed most versions from 112 & onwards.
- Uninstalled IE8 & reinstalled.
- Uninstalled IE8, reinstalled Windows XP3 via the In-Place Upgrade via Microsoft 978788, then reinstalled all the XP fixes & IE8.

Thoughts & ideas? Wayne.
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Re: White Space appears between title bar and web page

Post Reply #1 by Jasmine » Mon Oct 25, 2010 6:33 am

Hi, could you make a screenshot?
Image
Please provide the following information before reporting problems:
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Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
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browsing window sudden changes

Post Reply #2 by guyas » Mon Oct 25, 2010 11:46 pm

to begin: yesterday i've re-installed win7, along with the latest version of avant.

now, browsing window can suddenly change itself, going from this:

Image

to this:

Image

what is this bug? how is it fixed? i'm having avant for more than 6 years, and this has never happened before.
window moves less or more on this diagonal line, every time something new.

and, another thing: i've used to open new tabs (and toclose tabs, and to...) by pressing the middle mouse button. now (after the re-installing), all I can do is to scroll the page... i want my middle-click actions back! (to be clear: the relevant options are checked in the options menu)

thx a million,
Guy.


ps: where do i get good old 'office c' skin?
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Re: browsing window sudden changes

Post Reply #3 by guava54 » Tue Oct 26, 2010 1:48 am

I've ever seen this problem. Try the latest version - 2010 build 123 or turn off the sidebar view.
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Re: White Space appears between title bar and web page

Post Reply #4 by nzsmithw » Tue Oct 26, 2010 7:45 am

Here's two different JPGs showing the issue. Thanks Wayne.
Attachments
Avant Bug 2.jpg
Example #2
Avant Bug.jpg
Example #1
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Re: White Space appears between title bar and web page

Post Reply #5 by guyas » Tue Oct 26, 2010 8:03 am

Jasmine wrote:Hi, could you make a screenshot?


I think yoou can also see this as another example of the same problem.
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Re: browsing window sudden changes

Post Reply #6 by guyas » Tue Oct 26, 2010 10:45 pm

well, i've updated to uild 123, s*hit still happens
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Re: White Space appears between title bar and web page

Post Reply #7 by nzsmithw » Wed Oct 27, 2010 12:02 am

Installed version 123 today. The White line issue still exists, and here is another example, white line/bar started at 3cm then moved to whole screen.
Attachments
Avant Bug 3.jpg
Example #3
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Re: White Space appears between title bar and web page

Post Reply #8 by Jasmine » Wed Oct 27, 2010 4:25 am

Why this picture(download/file.php?id=2596&mode=view) showed the url was different from the actual page? Title bar showed your mail but the content was the forum. How did that happen?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder
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Re: browsing window sudden changes

Post Reply #9 by Jasmine » Wed Oct 27, 2010 4:34 am

Does the top and left part turn to blank white during you browsing? Does it happen very often? What sort of site is easy to replay the problem? You use win7 32bit or 64bit?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder
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Re: browsing window sudden changes

Post Reply #10 by guyas » Wed Oct 27, 2010 10:36 am

Jasmine wrote:Does the top and left part turn to blank white during you browsing? Does it happen very often? What sort of site is easy to replay the problem? You use win7 32bit or 64bit?

it happens very often, and always after the page has been loaded. I can open a page, browse for an hour, and suddenly it would happen... (so, it's not about opening/loading pages).if i'll re-open the tab using the little '+' button on right-bottom corner, page will be opened OK, but this might happen again in the new tab also. it happens in all kinds of websites. I use 32bit, and my Avant is build123.
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Re: White Space appears between title bar and web page

Post Reply #11 by Jasmine » Thu Oct 28, 2010 2:51 am

Have you ever came across the same problem in 11.7 buld 46?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder
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Re: White Space appears between title bar and web page

Post Reply #12 by nzsmithw » Thu Oct 28, 2010 3:57 am

To answer your questions in Posts 9 & 11.
- I'm using Win XP3 32-bit
- Frequently occurs, within five minutes or sooner on most Web Pages. Just did it now on this Forum site doing this append.
- White Bar that is created is White.
- Never occured for me prior to 11.7 B46. I thought it started somewhere around 2010 B112.
As occurs so frequently, can try any level you want. Wayne
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Re: White Space appears between title bar and web page

Post Reply #13 by guyas » Thu Oct 28, 2010 9:02 am

Jasmine, my perios version was 11.7 b41, e/t was OK there. this is my first update since that installation. maybe I should revert to the previous version?
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Re: White Space appears between title bar and web page

Post Reply #14 by Jasmine » Fri Oct 29, 2010 4:01 am

guyas wrote:Jasmine, my perios version was 11.7 b41, e/t was OK there. this is my first update since that installation. maybe I should revert to the previous version?


Yes, please revert to 11.7.46 before we have it fixed.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder
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Re: White Space appears between title bar and web page

Post Reply #15 by nzsmithw » Mon Nov 01, 2010 8:13 am

Backed off from 2010 b123 to 11.7.46. Used the browser for many hours today, not one problem with "white space". :angel:
Await the fix, no problem to test before GA if required! Thanks. Wayne.
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Weird, the "document" part of the indows becomes white

Post Reply #16 by knfevg » Fri Nov 19, 2010 5:49 pm

This is a weird bug: when I move the mouse to the left border of the screen, top part of the AB document becomes white, when I move it again the white part grows (see attached screenshot with part of the window white). If I resize the AB window (NOT minimze), it restores, until I move the mouse to the left border again.
My AB version is 2010 build 123 and I run Win7 Ultimate 64bit on Lenovo X201 laptop.
Attachments
Bug_With_AB.jpg
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PROBLEMS WITH LATEST DOWNLOAD

Post Reply #17 by sjp52047 » Sat Nov 27, 2010 2:49 pm

Since downloading the latest version of Avant I have problems with the page view. When I move my curser to either side of the screen I suddenly get a white strip across the top of the page that pushes the page I'm viewing down the screen. When I try to use the slide bar to go down to the page, the page gets pushed all the way off the screen and can't be retrieved unless I Use the full screen function then restore to normal function.

Also, I cannot connect to my email using the icon on the toolbar. Checked it and it seems setup as usual. A lot of little issues make this update more trouble than it is worth. How do I restore the previous version? It worked great.
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Re: White Space appears between title bar and web page

Post Reply #18 by Jasmine » Mon Nov 29, 2010 6:37 am

sjp52047 wrote:Since downloading the latest version of Avant I have problems with the page view. When I move my curser to either side of the screen I suddenly get a white strip across the top of the page that pushes the page I'm viewing down the screen. When I try to use the slide bar to go down to the page, the page gets pushed all the way off the screen and can't be retrieved unless I Use the full screen function then restore to normal function.


Merged the first problem to the old thread. It's a known bug.

sjp52047 wrote:Also, I cannot connect to my email using the icon on the toolbar. Checked it and it seems setup as usual. A lot of little issues make this update more trouble than it is worth. How do I restore the previous version? It worked great.


What's your office version? Is it the case in old 11.7 build 46?

Simply download and re-install 11.7 build 46 to step back to the old version.

Download link
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder
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Re: White Space appears between title bar and web page

Post Reply #19 by nzsmithw » Mon Dec 06, 2010 1:20 am

Downgraded to 11.7.B46 and no problems since. Tried 2010 B126 and the problem still appears.
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Screen.jpg
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