prious bugs - line skip on page down and error indication

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mathman
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 3:01 am

Good news? I removed realplayer streaming capability from Orca Monday morning and the error message problem went away. I'll leave it to you to figure it out.

One symptom of interest. After shutdown (when I was having the problem) the Orca icon would remain in the system tray until the error message was closed. Normally it disappears about 1/2 second after shutdown, similar to Avant.

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Thu Apr 15, 2010 9:54 am

I have had it on my system since I originally posted my solution and I have not had a single problem. Please try again and follow my simple installation instructions to the letter.

- Close Orca
- Delete all Orca preferences (as per command-line instructions)
- Add realplayer streaming extension (posted near the start of this thread)

Please make sure that you have no other versions of RealPlayer installed anywhere on your system apart from quoted previously.
 
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mathman
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 12:32 pm

Your instruction:

- Delete all Orca preferences (as per command-line instructions)

Could you repeat the details - I don't remember and have difficulty finding what this entails.

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Thu Apr 15, 2010 12:34 pm

 
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 5:15 pm

When I did that the last time I lost a lot of settings that I wanted and it was a big nuisance to reset. How do I avoid that. Specifically, Orca has provision to save signins. I want to keep those so that I don't have to do it over again. Also I have set up my bookmark list and I would like to keep it as it is now and not have to start from scratch.

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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 5:22 pm

When I did that the last time I lost a lot of settings that I wanted and it was a big nuisance to reset. How do I avoid that. Specifically, Orca has provision to save signins. I want to keep those so that I don't have to do it over again. Also I have set up my bookmark list and I would like to keep it as it is now and not have to start from scratch.

Separate issue: I have realplayer installed. Your instructions seem to imply I should ininstall it. If I add realplayer streaming extension, will that automatically install realplayer?

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Thu Apr 15, 2010 8:51 pm

Use this command instead:

Code: Select all

ren "%appdata%\Orca Profiles\.default\mozdata\" "MozBackup %DATE:/=% %TIME::=%"
It will remove the Mozilla data but will leave Orca specific settings intact.

It is possible to retrieve any settings that you may have already lost - we are just moving, not deleting them.
mathman wrote:Separate issue: I have realplayer installed. Your instructions seem to imply I should ininstall it. If I add realplayer streaming extension, will that automatically install realplayer?
No, it must be installed - the extension just connects Orca (or Firefox) to your installed RealPlayer.
 
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mathman
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 9:23 pm

ALL MY SIGNIN INFORMATION HAS BEEN LOST! How do I retrieve them - it is a pain to redo them!

Bookmarks are intact.

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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Thu Apr 15, 2010 9:34 pm

More bad news. It didn't work - error indication came back as soon as I installed realplayer streaming.

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Fri Apr 16, 2010 10:16 am

There is obviously something strange with your setup as far as RealPlayer is concerned - are you able to provide us a full inventory or what is on your system. I believe that Belarc Advisor can produce that.

Re sign-in info, I assumed that you meant Orca's AutoFill. You must be using Mozilla's Password Manager. I apologise for misunderstanding. I can provide steps to retrieve those if necessary.
 
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mathman
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Fri Apr 16, 2010 12:34 pm

1. I would like to get the results from Orca autofill. Mozilla's password manager is unknown to me. I presume it is automatic.

2. Attached is Belarc Advisor report.

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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Fri Apr 16, 2010 12:37 pm

I am not sure if attachment worked.
-----------------------------------------------
Computer Profile Summary
Computer Name: Herb-dell2400 (in MSHOME)
Profile Date: Friday, April 16, 2010 8:27:02 AM
Advisor Version: 8.1k
Windows Logon: Herb


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Operating System System Model
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Install Language: English (United States)
System Locale: English (United States) Dell Computer Corporation Dimension 2400
System Service Tag: G7DVV41 (support for this PC)
Chassis Serial Number: G7DVV41
Enclosure Type: Space-saving
Processor a Main Circuit Board b
2.65 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
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Serial Number: ..CN1374043C03NS.
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39.96 Gigabytes Usable Hard Drive Capacity
19.58 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8483B [CD-ROM drive]
HL-DT-ST DVD-RAM GH22NP20 [CD-ROM drive]

ST340014A [Hard drive] (40.00 GB) -- drive 0, s/n 3JX7RHEL, rev 3.16, SMART Status: Healthy 2040 Megabytes Usable Installed Memory

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Slot 'DIMM_2' has 1024 MB
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kudos
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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Mon Apr 19, 2010 10:13 am

Thanks - let's have a look...

You are running exactly the same version of RealPlayer as I am, so the problem must be an external program that is interfering with that and/or Orca.

I notice that you are running many anti-malware applications: AntiVir Desktop, avast! Antivirus, Comodo Firewall, Lavasoft Ad-Aware/Download Guard/Threatwork, Malwarebytes' Anti-Malware, Spybot Search & Destroy, SpywareBlaster...

One or more of these will surely intercepting the captured file once it is downloaded and will scan it for threats. Let's try disabling that from within Orca (more info)
- Go to about:config
- In the filter box type in browser.download.manager.scanWhenDone
- Double-click the result to change it to False
 
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Mon Apr 19, 2010 7:57 pm

As usual your direction was too cryptic.

Go to about:config

Where is it for me to go to?

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Re: prious bugs - line skip on page down and error indicatio

Post by bigC » Mon Apr 19, 2010 8:04 pm

Type about:config in Orca's address bar.

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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Tue Apr 20, 2010 4:07 am

It didn't work. Two closings OK followed by one with error message. I can live with it.

What is the effect of changing "Scan When Done" to false?

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Tue Apr 20, 2010 8:31 am

Sorry - I'm out of ideas. The only way forward is if you can provide exact wording of all the error messages and a short screengrab video of your actions and the error.

The setting means that files won't be forcibly scanned once downloaded - but it is not a problem as most anti-malware programs do a background scan on files accessed anyway.
 
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Tue Apr 20, 2010 2:51 pm

Screen grab of error message
Attachments
orcaclose error.JPG

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Re: prious bugs - line skip on page down and error indicatio

Post by kudos » Tue Apr 20, 2010 3:01 pm

Thanks - is that only when closing a tab window or the browser?
Can you provide the complete error report - I think that we have done this before.
Does it happen every time - or just when specific sites are loaded? If so, which sites?
Please create a video (screencast) to show entire process.
 
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Re: prious bugs - line skip on page down and error indicatio

Post by mathman » Tue Apr 20, 2010 9:58 pm

We did go through this before - the error report is very long and I don't know how to capture it. The error occurs, more or less at random, after I close the browser. Closing individual tabs has no effect. I have been unable to determine any pattern.

I took a quick look at the screencast code. I tried to follow the instructions, but I got lost.

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