Something went wrong with this page

Please put your bug reports here, and only here.

Moderators: Support Staff², Support Staff, AvantGuard, Developer

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Something went wrong with this page

Post by abuser » Fri Dec 07, 2012 7:28 pm

untitled.JPG
Something went wrong error
Hi,

I have been getting the following error frequently

“Something went wrong with this page. To continue, please click the [Refresh] button. Or, you can just close this page.”

I could reproduce this issue using following method:

1. Set default rendering engine as Chrome or Firefox
2. Visit 1 or more sites in different tabs in same Avant window
3. Press Control+D simultaneously to add the open sites to bookmark
4. From bookmark window select new folder option
5. Enter any name for the folder
6. Then just wait for 1-2 minutes
7. Cancel bookmark folder creation (press escape)
8. You will immediately see above error on blue screen background

This error does not appear if you select IE or IE-8 as your default-rendering engine

Tried this on:
Laptops: Dell Vostro 1088, HP 6530b
OS: Windows XP+SP3, Windows-7+SP1
IE: 8
Firefox: latest as provided in Avant
Chrome: latest as provided in Avant
Avant Browser: USB version - Avant Browser 2012 (on almost all version)

Observation:
- This error can be seen on any Avant browser which has: xbrowser.exe &/or ybrowser.exe &/or zbrowser.exe
- When above error appears none of the following works from file menu
Save HTML
Save Screen as image
Save current page as image
Save selected region as image

Lowestoft
Newbie
Newbie
Posts: 19
Joined: Sat Feb 12, 2005 10:13 am
Avant Version:

Re: Something went wrong with this page

Post by Lowestoft » Sun Dec 09, 2012 3:26 pm

Hi,

Windows Vista Edition Familale Premium 32 bits
Avant Browser 2012 build 192 (USB)

ybrowser.exe and MSHTML.dll

I'm getting the same error with this link for example:
http://www.jules.com/fr/vetement-homme- ... MISES.aspx

Default rendering engine:
IE compatible mode - no problem
Google chrome - no problem
IE9 standards mode - an error occurs everytime :(

Internet Explorer 9 - no problem

I've recovered these datas:
Nom d’événement du problème : APPCRASH
Nom de l’application: ybrowser.exe
Version de l’application: 12.0.0.0
Horodatage de l'application: 50c18c54
Nom du module par défaut: MSHTML.dll
Version du module par défaut: 9.0.8112.16455
Horodateur du module par défaut: 50728e5d
Code de l’exception: c0000005
Décalage de l’exception: 00131648
Version du système: 6.0.6002.2.2.0.768.3
Identificateur de paramètres régionaux: 1036
Information supplémentaire n° 1: c218
Information supplémentaire n° 2: 5d03115338afc52462e807233cc02ac8
Information supplémentaire n° 3: 4ee0
Information supplémentaire n° 4: 222ea9165ff5a2db280a8f885c5fc32b

Best regards.

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Re: Something went wrong with this page

Post by abuser » Sun Dec 09, 2012 5:43 pm

i have written VERY CLEARLY with INTERNET EXPLORER i have no issues or with IE there are no issues

i have been facing issues with FF & Chrome

piercet
Newbie
Newbie
Posts: 26
Joined: Sun Apr 18, 2004 3:46 am
Windows Version: 7 Ultimate x64 W/ SP1
Avant Version: latest build.
IE Version: 9
Location: Ridgefield, WA

Re: Something went wrong with this page

Post by piercet » Sun Dec 09, 2012 9:36 pm

I am also seeing these frequintly, and the main culprit seems to be ebay for me, but I am using the IE rendering engine. It seems to be an issue with pages running lots of images with flash involved. A thumbnail page is more likely to kill it than an actual item page for example. Once it starts displaying purple pages, it remains unstable until a system restart.

Win 7 64 bit, fully patched, latest flash, latest Java, Latest avant browser build. I7 socket 2011 processor, 32 Gb ram, let me know if anything else would be useful for troubleshooting purposes.

User avatar
Tinman57
Avantic
Avantic
Posts: 834
Joined: Tue Oct 13, 2009 2:26 am
Windows Version: Linux Ubuntu 13.10
Avant Version: Linux Firefox
Default engine: Linux Firefox
IE Version: N/A
Skin: N/A
Location: TEXAS

Re: Something went wrong with this page

Post by Tinman57 » Mon Dec 10, 2012 2:20 am

piercet wrote:I am also seeing these frequintly, and the main culprit seems to be ebay for me, but I am using the IE rendering engine. It seems to be an issue with pages running lots of images with flash involved. A thumbnail page is more likely to kill it than an actual item page for example. Once it starts displaying purple pages, it remains unstable until a system restart.

Win 7 64 bit, fully patched, latest flash, latest Java, Latest avant browser build. I7 socket 2011 processor, 32 Gb ram, let me know if anything else would be useful for troubleshooting purposes.
I think there has been issues with Avant and flash on windows 7 in the past. You can do a search in the forum for the answers most likely.
((((TINMAN))))
----------------------------------------------------------
(Duck! It's another MicroSoft Patch!)

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: Something went wrong with this page

Post by Jasmine » Mon Dec 10, 2012 4:39 am

piercet wrote:I am also seeing these frequintly, and the main culprit seems to be ebay for me, but I am using the IE rendering engine. It seems to be an issue with pages running lots of images with flash involved. A thumbnail page is more likely to kill it than an actual item page for example. Once it starts displaying purple pages, it remains unstable until a system restart.

Win 7 64 bit, fully patched, latest flash, latest Java, Latest avant browser build. I7 socket 2011 processor, 32 Gb ram, let me know if anything else would be useful for troubleshooting purposes.
The lilac page generally happens when a page hasn't responded for a certain period of time,in this case, avant considers it to be frozen and it will close the process automatically for freeing the browser from non-responding status.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Re: Something went wrong with this page

Post by abuser » Mon Dec 10, 2012 6:50 am

All,

this error can be seen on any website & has got nothing to do flash

(i am using Avant Browser 2012 build 192, 12.7.2012 USB version & flash is not installed)

"The lilac page generally happens when a page hasn't responded for a certain period of time,in this case, avant considers it to be frozen and it will close the process automatically for freeing the browser from non-responding status."

@Jasmine: so how to increase the time period to stay active for longer duration? or can you ask developers to add a built in option for it? as of now inactive time is just about 1-2 minutes!! which is too less

i have seen if you kill xbrowser.exe manually (from taskmanager) the same issue appears

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: Something went wrong with this page

Post by Jasmine » Mon Dec 10, 2012 7:42 am

abuser wrote:
I could reproduce this issue using following method:

1. Set default rendering engine as Chrome or Firefox
2. Visit 1 or more sites in different tabs in same Avant window
3. Press Control+D simultaneously to add the open sites to bookmark
4. From bookmark window select new folder option
5. Enter any name for the folder
6. Then just wait for 1-2 minutes
7. Cancel bookmark folder creation (press escape)
8. You will immediately see above error on blue screen background
Cool, I admire you so much. This will be fixed right away.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: Something went wrong with this page

Post by Jasmine » Mon Dec 10, 2012 9:41 am

This is fixed in avant 2012 build 193.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Re: Something went wrong with this page

Post by abuser » Mon Dec 10, 2012 11:14 am

Hi Jasmine,

really appriciate your quick response with fix :clap:

thank you

User avatar
notestracker
Semi-Avantic
Semi-Avantic
Posts: 403
Joined: Fri Dec 16, 2005 11:02 pm
Windows Version: Windows 8 Pro 64-bit
Avant Version: 2012 Ult. build 197
Default engine: Mozilla Firefox
IE Version: 10.0
Skin: AthenX
Location: Melbourne, Australia
Contact:

Re: Something went wrong with this page

Post by notestracker » Mon Dec 10, 2012 7:59 pm

Jasmine wrote:The lilac page generally happens when a page hasn't responded for a certain period of time,in this case, avant considers it to be frozen and it will close the process automatically for freeing the browser from non-responding status.
Hi hao, Jasmine. This is the first time that I've seen such an explanation for the error message. one that I first reported ages ago. These days I always work in Firefox rendering mode, and still get that error occasionally, commonly after I've had Avant open for quite a few hours or even for a day or two or three (usually go into sleep/hibernate mode and don't reboot Windows very often). Because it rarely happens for me I"m not too concerned, but nevertheless ...

I would echo abuser's query, while rephrasing it:
Could an Avant configuration option be designed that would give the user some control on the time-out period? ... I wonder if this would have any beneficial effect anyway, what does the team think?
-- Lao Tony.
Tony Austin
CEO, Asia/Pacific Computer Services
http://notestracker.com/ and http://notestracker.net/

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Re: Something went wrong with this page

Post by abuser » Mon Dec 10, 2012 9:14 pm

Hi Tony,

i have seen you reporting bugs related to one of the earlier version of avant for more or less same issue

i did reproduce that as well. if i am not wrong avant team came up with ybrowser concept from this version onwards:
Avant Browser 2010 Build 131 (Internal Ver No-11.8.0.131) Releae date=16-Mar-11

in this version once installed & when running
-open multiple sites
-make sure ybrowser.exe is listed or can be seen in taskmanager
-go ahead & kill the ybrowser.exe (if there are multiple instances then kill anyone)
-come to browser
-the moment ybrowser.exe is killed you will notice avant becoming grayed out &/or unresponsive
-to resume close avant & restart
-this was a common annoyance in those days

in your case i would say: irrespective of rendering engine the timeout time or time period for inactive session is set too low &/or sleep or hibernate is making this as well which is resulting in this error
Last edited by abuser on Mon Dec 10, 2012 9:47 pm, edited 1 time in total.

User avatar
abuser
Fan
Fan
Posts: 110
Joined: Wed Dec 15, 2010 12:06 pm
Windows Version: Windows 7 & 8.1
Avant Version: Latest
Default engine: Based on requirement
IE Version: IE 11
Skin: Opal Glass

Re: Something went wrong with this page

Post by abuser » Mon Dec 10, 2012 9:31 pm

All,

though the reported issue (The lilac page &/or Something went wrong with this page) is fixed in this release:
Avant Browser 2012 build 193, Released 12.10.2012

but still its appearing when i try to save any page using "Save current page as image" option

this can be reproduced using following method:

1. Set default rendering engine as Chrome or Firefox
2. Visit 1 or more sites in different tabs in same Avant window
3. press Shift+Control+A simultaneously to save any webpage as image
4. then a box will appear asking for file name to be saved with
5. just enter any name (keep typing the name & make sure name is lengthy enough - but don't save the page) or dont do
anything {wait for a minute}
6. press escape after about a minutes time
7. in less than a minutes time you will get to see The lilac page &/or Something went wrong with this page

= this doesn't happens with IE rendering
= it has got nothing to do with flash
= this can happen with any website
= this appears even with earlier versions of Avant Ultimate builds
= IRRESPECTIVE OF WHAT RENDERING ENGINE IS SELECTED THIS ERROR COULDNT BE SEEN WITH "SAVE SCREEN AS IMAGE"
(SHIFT+CONTROL+S) OPTION

sorry i forgot to add this point as well in my very first posting

piercet
Newbie
Newbie
Posts: 26
Joined: Sun Apr 18, 2004 3:46 am
Windows Version: 7 Ultimate x64 W/ SP1
Avant Version: latest build.
IE Version: 9
Location: Ridgefield, WA

Re: Something went wrong with this page

Post by piercet » Wed Dec 12, 2012 3:35 am

Jasmine wrote:
piercet wrote:I am also seeing these frequintly, and the main culprit seems to be ebay for me, but I am using the IE rendering engine. It seems to be an issue with pages running lots of images with flash involved. A thumbnail page is more likely to kill it than an actual item page for example. Once it starts displaying purple pages, it remains unstable until a system restart.

Win 7 64 bit, fully patched, latest flash, latest Java, Latest avant browser build. I7 socket 2011 processor, 32 Gb ram, let me know if anything else would be useful for troubleshooting purposes.
The lilac page generally happens when a page hasn't responded for a certain period of time,in this case, avant considers it to be frozen and it will close the process automatically for freeing the browser from non-responding status.
I just updated to build 193, and I'm still seeing them frequintly. For example, I'll often see them on this page http://www.ebay.com/sch/i.html?_trksid= ... &_from=R40 within a second after the 1 second page load. There isn't really a pause most times, though occasionally I'll know one is impending because of a page scrolling freeze right before the crash. but thats after the entire page has finished loading. My gut instinct is it has to do with the Ebay image system and the way they implemnented it.

are there any debug logs I can provide that would be useful for tracking the issue down? or Anything along those lines?

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: Something went wrong with this page

Post by Jasmine » Thu Dec 13, 2012 4:33 am

piercet wrote:It seems to be an issue with pages running lots of images with flash involved. A thumbnail page is more likely to kill it than an actual item page for example. Once it starts displaying purple pages, it remains unstable until a system restart.

Win 7 64 bit, fully patched, latest flash, latest Java, Latest avant browser build. I7 socket 2011 processor, 32 Gb ram, let me know if anything else would be useful for troubleshooting purposes.
Could you supervise the cpu and memory usage before this happens? When the lila page occurs, you can check them via the curves recorded in windows task manager>performance. Please show us a screenshot of this tab.
In addition, what are checked under your avant's Tools menu? Could you give a screenshot?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

User avatar
notestracker
Semi-Avantic
Semi-Avantic
Posts: 403
Joined: Fri Dec 16, 2005 11:02 pm
Windows Version: Windows 8 Pro 64-bit
Avant Version: 2012 Ult. build 197
Default engine: Mozilla Firefox
IE Version: 10.0
Skin: AthenX
Location: Melbourne, Australia
Contact:

Re: Something went wrong with this page

Post by notestracker » Thu Dec 13, 2012 12:19 pm

Just for the record, I just got the error again with the brand new Build 193, running in Firefox rendering mode. (It doesn't happen frequently, perhaps I should try to have fewer rows of tabs open, but I just let them build up over a number of days, right now about 70 tabs open! ... I leave them open so as to refer back to them later on as I do research and want to compare web pages, etc. I wonder whether having so many tabs open should cause this problem as some sort of stability or cross-tab interaction issue?)
Tony Austin
CEO, Asia/Pacific Computer Services
http://notestracker.com/ and http://notestracker.net/

User avatar
Tinman57
Avantic
Avantic
Posts: 834
Joined: Tue Oct 13, 2009 2:26 am
Windows Version: Linux Ubuntu 13.10
Avant Version: Linux Firefox
Default engine: Linux Firefox
IE Version: N/A
Skin: N/A
Location: TEXAS

Re: Something went wrong with this page

Post by Tinman57 » Sat Dec 15, 2012 2:08 am

notestracker wrote:Just for the record, I just got the error again with the brand new Build 193, running in Firefox rendering mode. (It doesn't happen frequently, perhaps I should try to have fewer rows of tabs open, but I just let them build up over a number of days, right now about 70 tabs open! ... I leave them open so as to refer back to them later on as I do research and want to compare web pages, etc. I wonder whether having so many tabs open should cause this problem as some sort of stability or cross-tab interaction issue?)
Firefox supposedly fixed their memory leak problem in version 15 (I think). With that many tabs open and any flash apps running on the pages, you could either be running out of CPU cycles or RAM. What does the task manager have to say about the CPU and RAM with this many tabs open?
((((TINMAN))))
----------------------------------------------------------
(Duck! It's another MicroSoft Patch!)

piercet
Newbie
Newbie
Posts: 26
Joined: Sun Apr 18, 2004 3:46 am
Windows Version: 7 Ultimate x64 W/ SP1
Avant Version: latest build.
IE Version: 9
Location: Ridgefield, WA

Re: Something went wrong with this page

Post by piercet » Sat Dec 15, 2012 7:42 am

Sure can. Here's a bunch of screenshots. they span 2 crashes. I took "pre crash" state, post crash 1 with task manager, and post crash 2 with resource monitor. Also took a shot of the tools menu. Rendering option checked is currently IE9 standard, though it does it with either one, OfficeXP for the skin, and I have open new tabs in foreground checked. Other than that it should be mostly default settings. As you can see from the resource monitor screenshots, I am not running short on resources on any of the 12 cores or the 32 GB of ram...

Pre avant start:
System_idle_12-14-2012 11-17-42 PM.png
pre avant load
After avant startup
Avant_start_12-14-2012 11-18-30 PM.png
Avant startup
Post crash
5 seconds after crash 12-14-2012 11-25-05 PM.png
Immidiatly after crash
More attachments in next post.

piercet
Newbie
Newbie
Posts: 26
Joined: Sun Apr 18, 2004 3:46 am
Windows Version: 7 Ultimate x64 W/ SP1
Avant Version: latest build.
IE Version: 9
Location: Ridgefield, WA

Re: Something went wrong with this page

Post by piercet » Sat Dec 15, 2012 7:44 am

More screenshots
5 seconds after another crash 12-14-2012 11-29-54 PM.png
Resource monitor after second crash
15 seconds post second crash12-14-2012 11-30-23 PM.png
20 seconds post crash12-14-2012 11-30-51 PM.png

piercet
Newbie
Newbie
Posts: 26
Joined: Sun Apr 18, 2004 3:46 am
Windows Version: 7 Ultimate x64 W/ SP1
Avant Version: latest build.
IE Version: 9
Location: Ridgefield, WA

Re: Something went wrong with this page

Post by piercet » Sat Dec 15, 2012 7:45 am

Last one. Sorry for the spam.
tools menu for avant12-14-2012 11-34-04 PM.png
Tools Menu screenshot as requested

Post Reply