Tony, I don't know if you've ever dealt with the people at Siber Systems (RoboForm) before, but that's typical for them. Their tech-support and marketing philosophies are very unfriendly to users and to other software companies whose products theirs are likely to be used with. They primarily support IE and grudgingly support Firefox and a couple of other browsers that have significant market share. It used to be that, when I contacted them about problems with RoboForm in Avant, they'd just tell me they don't support using RoboForm with Avant because it's not one of the major browsers. Even when I've had to contact them about RoboForm problems that had nothing at all to do with Avant (and I didn't even mention Avant to them), they were surly, and they wouldn't investigate the problem I was asking about. They just kept making excuses. If RoboForm hadn't become so widely known and used early on, and if the majority of their users weren't using IE, they'd probably be out of business by now.
My current year's subscription to RoboForm was comped because I complained vigorously to their corporate management, but when it comes up for renewal, I'm going to find a replacement for RoboForm. I don't like Siber Systems attitude, and their prices have increased to the point that the product just isn't worth it, especially with the abysmal tech support. RoboForm has a lot of bugs, and their user interface is very poor and deficient in some areas. I'm sure I can find something better that's either freeware or at least much more reasonably priced than RoboForm.