avant auto logout!!!!!

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Alicia
Newbie
Newbie
Posts: 7
Joined: Sun Oct 10, 2010 4:00 am
Windows Version: XP
Avant Version: 2010 build 122
IE Version: 7.0

problem with private mode and unable to stay logged in

Post by Alicia » Sun Oct 10, 2010 4:21 am

I recently installed the 2010 Build 122 and am having some problems and unsure how to resolve them.
I have Windows XP and IE 7.0

1) In private mode I cannot open some of my email

2) If I switch to the non-private mode, if I log in to a website, I get logged out if I go to another page within the website.

Does anyone know if there is a setting I need to change or if there is a bug? I greatly appreciate any help on the matters.

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: problem with private mode and unable to stay logged in

Post by Jasmine » Mon Oct 11, 2010 5:54 am

Could you narrow down to in what condition emails can't be open? Does it happen to all mail servers? Is the problem not exist in non-private mode?

Could you list the site which made you log out? I want to have a test.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

Alicia
Newbie
Newbie
Posts: 7
Joined: Sun Oct 10, 2010 4:00 am
Windows Version: XP
Avant Version: 2010 build 122
IE Version: 7.0

Re: problem with private mode and unable to stay logged in

Post by Alicia » Mon Oct 11, 2010 6:24 am

Either the email issue has resolved itself somehow or I no longer have the emails that wouldn't open and I don't remember who or where they were from.

When I try to log in to my account on Huffington Post, if I select another page in Huffington Post, I get logged out. I can log in, sometimes even view 2 or 3 pages before getting logged out.

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: problem with private mode and unable to stay logged in

Post by Jasmine » Thu Oct 14, 2010 6:38 am

Do you refer to this site: http://www.huffingtonpost.com/?

I tested with no problem. Could you judge whether it's session time out? Could you have a try whether it's the same with other browsers?
Sometimes in the forum if I just keep some pages opening but don't click anywhere inside, I'm logged out when switching back in a while.
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

Alicia
Newbie
Newbie
Posts: 7
Joined: Sun Oct 10, 2010 4:00 am
Windows Version: XP
Avant Version: 2010 build 122
IE Version: 7.0

Re: problem with private mode and unable to stay logged in

Post by Alicia » Fri Oct 15, 2010 6:49 pm

I don't get timed out, I get logged out if I access another page, even with no other browser pages open. Sometimes I try to log in and it won't let me log in, other times, there's no problem. Staying logged in is a problem.

cobraman99
Newbie
Newbie
Posts: 34
Joined: Mon Jun 23, 2008 6:49 pm
Windows Version: xp
Avant Version: 11.6 b19
IE Version: 7

avant auto logout!!!!!

Post by cobraman99 » Tue Oct 26, 2010 7:03 pm

hi

in avant b 122 when i log in in any websit the avant logout

why and what to do?

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: avant auto logout!!!!!

Post by Jasmine » Wed Oct 27, 2010 7:27 am

Hi,how about upgrade to IE8?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

cobraman99
Newbie
Newbie
Posts: 34
Joined: Mon Jun 23, 2008 6:49 pm
Windows Version: xp
Avant Version: 11.6 b19
IE Version: 7

Re: avant auto logout!!!!!

Post by cobraman99 » Wed Oct 27, 2010 6:22 pm

i already have ie8

cobraman99
Newbie
Newbie
Posts: 34
Joined: Mon Jun 23, 2008 6:49 pm
Windows Version: xp
Avant Version: 11.6 b19
IE Version: 7

Re: avant auto logout!!!!!

Post by cobraman99 » Thu Oct 28, 2010 10:57 pm

i loged by the regular browser not the private mode

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: avant auto logout!!!!!

Post by Jasmine » Fri Oct 29, 2010 3:00 am

For this logout problem could you check whether you have Internet Download Manager installed?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

cobraman99
Newbie
Newbie
Posts: 34
Joined: Mon Jun 23, 2008 6:49 pm
Windows Version: xp
Avant Version: 11.6 b19
IE Version: 7

Re: avant auto logout!!!!!

Post by cobraman99 » Fri Oct 29, 2010 1:19 pm

yes i have

Jasmine
Support Staff
Support Staff
Posts: 3118
Joined: Mon Dec 11, 2006 2:10 am
Windows Version: windows sp3 2003 vista win7
Avant Version: Latest release
IE Version: IE9 8 7
Location: Beijing China

Re: avant auto logout!!!!!

Post by Jasmine » Mon Nov 01, 2010 3:38 am

cobraman99 wrote:yes i have
Could you check whether the logout problem disappears if you uncheck all options related to IDM in Tools->AB options->Add-ons->IE Plug-ins(including Browser Helper Object)?
Image
Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

cobraman99
Newbie
Newbie
Posts: 34
Joined: Mon Jun 23, 2008 6:49 pm
Windows Version: xp
Avant Version: 11.6 b19
IE Version: 7

Re: avant auto logout!!!!!

Post by cobraman99 » Mon Nov 01, 2010 9:49 pm

i solve it by resetup the program "avant"and i disabled the idm just for case

thank you very much

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