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Diogenes
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Joined: Thu Jan 04, 2007 7:06 pm
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Loading but not visible

Post by Diogenes » Mon Jan 07, 2008 4:36 pm

Hi Group,

Long time user and lurker but this is the first time I have need to write. All of a sudden, when I click on the AVANT icon, the program loads BUT is not visible. Sometimes the icon is visible at the screen but when I click AVANT to maximize it... nothing appears. AVANT does not appear on start up on the monitor. Nothing I am aware of was added (new software or updates) to cause conflict. Not to say I didn't think of or miss something ;-) The AVANT process DOES show up in the Window Task Manager.

Again, this just started happening with no immediate thought as to the cause. Thus my writing here. Didn't see anything on point when I search prior to posting. Anyone have any thoughts?

Brad

abfan123
Avantus Maximus
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Posts: 5624
Joined: Wed Jan 26, 2005 4:24 pm
Windows Version: Vista Ultimate x64 SP2
Avant Version: 11.7 build 43
IE Version: 8
Contact:

Re: Loading but not visible

Post by abfan123 » Mon Jan 07, 2008 7:25 pm

Hello,
Can you please provide certain information such as your Windows version and your Avant Browser's version & build?
Have you tried to terminate the avant.exe process using the task manager & restart Avant?
IE8(Pro), Microsoft Security Essentials
Main PC:
Image
Secondary PC same as primary but with Windows 7 x64 Ultimate as the OS.

Diogenes
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Posts: 10
Joined: Thu Jan 04, 2007 7:06 pm
Avant Version:

Re: Loading but not visible

Post by Diogenes » Mon Jan 07, 2008 7:54 pm

Windows XP Pro ~ SP2 with all current SPs and hotfixes, IE7, I have terminate the avant.exe process manually form the Windows Task Manager and restarted, uninstalled and re-installed Avant, the uninstalled agaiand manually checked & cleaned all reg references left over. Re-install still had same issue.

I was running IE7 pro also and just on the off chance the most recent update caused the problem I unintalled IE7 Pro (add on program) but no change ~ issues still present.

Running Zone Alarm Pro and WinPatrol 12. * Avant was working with all the above installed and there were no issues until very recently. I also tried 11.5 with same issue.

I covered all the usual install / uninstall and possible straightforward program conflicts (the ones I can think of :-) Scratching my head....

abfan123
Avantus Maximus
Avantus Maximus
Posts: 5624
Joined: Wed Jan 26, 2005 4:24 pm
Windows Version: Vista Ultimate x64 SP2
Avant Version: 11.7 build 43
IE Version: 8
Contact:

Re: Loading but not visible

Post by abfan123 » Mon Jan 07, 2008 8:17 pm

IE7Pro shouldn't affect Avant.
Have you used the online-storage feature in Avant?
IE8(Pro), Microsoft Security Essentials
Main PC:
Image
Secondary PC same as primary but with Windows 7 x64 Ultimate as the OS.

Diogenes
Newbie
Newbie
Posts: 10
Joined: Thu Jan 04, 2007 7:06 pm
Avant Version:

Re: Loading but not visible

Post by Diogenes » Mon Jan 07, 2008 8:25 pm

No, Never used the online storage feature or the download manager. I have been doing some tweaking on ZA Pro to allow on program to have access for certain ports. This program (RingCentral - telephony pgm.) does not in any way use IE etc. IE still accesses fine as well as other browsers (Opera, IE7, K-Meleon, Firefox) just not Avant.

abfan123
Avantus Maximus
Avantus Maximus
Posts: 5624
Joined: Wed Jan 26, 2005 4:24 pm
Windows Version: Vista Ultimate x64 SP2
Avant Version: 11.7 build 43
IE Version: 8
Contact:

Re: Loading but not visible

Post by abfan123 » Mon Jan 07, 2008 8:35 pm

Please go to Start>Run
Type

Code: Select all

%appdata%/avant profiles/.default
and try to rename the conf.dat file and the file located in the conf directory.
Then, Please try to restart Avant Browser.
IE8(Pro), Microsoft Security Essentials
Main PC:
Image
Secondary PC same as primary but with Windows 7 x64 Ultimate as the OS.

Diogenes
Newbie
Newbie
Posts: 10
Joined: Thu Jan 04, 2007 7:06 pm
Avant Version:

Re: Loading but not visible

Post by Diogenes » Mon Jan 07, 2008 10:29 pm

That did it! Many thanks :-) I missed my Avant Browser but glad it is "home" now....!

langejon
Newbie
Newbie
Posts: 5
Joined: Sun Jan 13, 2008 4:13 pm
Windows Version: XP
Avant Version: 11.5 - build 21
IE Version: 7.0

Re: Loading but not visible

Post by langejon » Sun Jan 13, 2008 4:20 pm

Dear abfan and/or Diogenes,

I'm having the exact same problem with my otherwise fantastic Avant Browser.
When you say, "and try to rename the conf.dat file and the file located in the conf directory." what should I rename it? I'm no programming wiz so I'm afraid I need it spelled out.. Sry. :)

Thx, Jon
avid ab user

langejon
Newbie
Newbie
Posts: 5
Joined: Sun Jan 13, 2008 4:13 pm
Windows Version: XP
Avant Version: 11.5 - build 21
IE Version: 7.0

Re: Loading but not visible

Post by langejon » Sun Jan 13, 2008 4:42 pm

Should be mentioned that I've tried renaming both files "config.dat" and back to "conf.dat" with no change in my problem. Also, I've gone through the install/uninstall process a dozen times or so.. :)

Hoping for the best,
Jon

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