Cant login to Online-Sync

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Berliner079
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Cant login to Online-Sync

Post by Berliner079 » Sun Jan 08, 2017 5:35 pm

Since a few minutes (18:15 clock) I get again and again a message, which my password was supposedly changed.

I closed the browser, and again opened, wanted to log me in.

Error message: Password incorrect

Then wanted to enter password forgotten.
Error message: E-mail not registered.

Wanted to sign up for a new account.
- Error message: A problem with the server

Of course, I can no longer access my favorites and my passwords.

I've had this many times, it is very annoying, if one can not access his passwords, only because your server is unreliable.

Question 1: Where is the problem?
Question 2: Why is there no way the passwords are accessible offline when there is a problem with your server?
Question 3: Why is there no correct error message when there is a problem with your servers?

I hope very much that the problem is solved quickly, otherwise I have to take a browser where my passwords are ALREADY accessible.

Anderson
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Re: Cant login to Online-Sync

Post by Anderson » Sun Jan 08, 2017 5:57 pm

Sorry for the inconvenience.

There is a problem with the server, I just fixed it.

Please try again.

Thanks.

Anderson
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Re: Cant login to Online-Sync

Post by Anderson » Sun Jan 08, 2017 5:58 pm

Sorry for the inconvenience.

There is a problem with the server, I just fixed it.

Please try again.

Thanks.

Berliner079
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Re: Cant login to Online-Sync

Post by Berliner079 » Sun Jan 08, 2017 6:08 pm

Hello.

OK, a problem with the server.

Here are two suggestions for an update:

1. A better error message in the status of the browser, which is a problem with the server, instead of a error message, where it is said the password was changed, which is misleading since it does not indicate a problem with the server.

2. The ability to store the forms offline on the PC, and thus remain accessible if there is a server problem.
In my case, it is good 20 pages, which I can not directly access now.

Thank you very much

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hornakapopolis
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Re: Cant login to Online-Sync

Post by hornakapopolis » Wed Jan 11, 2017 1:24 pm

Next time, see if the suggestion in this post works. I don't use online storage anymore, but I thought there used to be a way to use the files stored on your system when the system was down.

(And I agree, communicate the error better. a 'changed password' insinuates unauthorized access to your data... scary.)

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