AB cannot contact the server

Request help with using Avant Browser here.

Moderators: Support Staff², Support Staff, AvantGuard, Developer

Post Reply
miniknok
Newbie
Newbie
Posts: 5
Joined: Mon Jan 14, 2013 2:33 am
Windows Version: Windows 7, Windows 2000
Avant Version: 2012
IE Version: 9

AB cannot contact the server

Post by miniknok » Mon Jan 14, 2013 3:45 am

please help...
AB always says cannot contact the server...

I am using online storage...
My new PC is using Windows 7 OS.
AB version 2012 ultimate Build 197
I don't use any Proxy.
I am in Singapore.

FYI, my other PC is using Windows 2000 SP4 without any problem with Avant Browser.

Thanks.

User avatar
xiaobing
Support Staff
Support Staff
Posts: 4380
Joined: Wed Apr 22, 2009 1:52 am
Windows Version: xp/win7 64/win8
Avant Version: latest version
Default engine: firefox/chrome/IE
IE Version: 8/9/10
Skin: aero glass/opal glas

Re: AB cannot contact the server

Post by xiaobing » Tue Jan 15, 2013 1:39 am

Do you use the two computers at the same place?
Can you login online storage using the new PC before?

miniknok
Newbie
Newbie
Posts: 5
Joined: Mon Jan 14, 2013 2:33 am
Windows Version: Windows 7, Windows 2000
Avant Version: 2012
IE Version: 9

Re: AB cannot contact the server

Post by miniknok » Tue Jan 15, 2013 7:58 am

Yes I use the both computers at the same time.
Ever since I first use the Windows 7 PC, it is not able to connect to AB server for my online storage.
Tnx.

User avatar
xiaobing
Support Staff
Support Staff
Posts: 4380
Joined: Wed Apr 22, 2009 1:52 am
Windows Version: xp/win7 64/win8
Avant Version: latest version
Default engine: firefox/chrome/IE
IE Version: 8/9/10
Skin: aero glass/opal glas

Re: AB cannot contact the server

Post by xiaobing » Wed Jan 16, 2013 1:48 am

What's the result returned if ping cer.avantbrowser.cn ?

miniknok
Newbie
Newbie
Posts: 5
Joined: Mon Jan 14, 2013 2:33 am
Windows Version: Windows 7, Windows 2000
Avant Version: 2012
IE Version: 9

Re: AB cannot contact the server

Post by miniknok » Wed Jan 16, 2013 8:00 am

ping cer.avantbrowser.cn

Pinging cer.avantbrowser.cn [207.228.252.98] with 32 bytes of data:
Reply from 207.228.252.98: bytes=32 time=255ms TTL=111
Reply from 207.228.252.98: bytes=32 time=266ms TTL=111
Reply from 207.228.252.98: bytes=32 time=268ms TTL=111
Reply from 207.228.252.98: bytes=32 time=261ms TTL=111

Ping statistics for 207.228.252.98:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 255ms, Maximum = 268ms, Average = 262ms

:( still can not connect to server. :(

User avatar
xiaobing
Support Staff
Support Staff
Posts: 4380
Joined: Wed Apr 22, 2009 1:52 am
Windows Version: xp/win7 64/win8
Avant Version: latest version
Default engine: firefox/chrome/IE
IE Version: 8/9/10
Skin: aero glass/opal glas

Re: AB cannot contact the server

Post by xiaobing » Wed Jan 16, 2013 8:47 am

I notice you are using firefox engine, Please also make sure that you don't use proxy here either:
Tools>Mozilla firefox>Options>Advanced>Network.
If you still have problem,please PM me your account name of online storage.

AbelAbel
Avant Fanatic
Avant Fanatic
Posts: 368
Joined: Thu Oct 20, 2011 8:11 am
Windows Version: win7
Avant Version: 2012 beta 8
IE Version: ie9

Re: AB cannot contact the server

Post by AbelAbel » Wed Jan 16, 2013 9:00 am

Does it make any difference if you disable your firewall and antivirus software?
Since you use the two computers at the same time but just one has problem,it may be that something blocks Avant to access online storage in your win7.

miniknok
Newbie
Newbie
Posts: 5
Joined: Mon Jan 14, 2013 2:33 am
Windows Version: Windows 7, Windows 2000
Avant Version: 2012
IE Version: 9

Re: AB cannot contact the server

Post by miniknok » Wed Jan 16, 2013 9:17 am

I disabled the Firewall in Win7.
Still same problem.
Both PC is using McAfee and can not be disabled due to corporate policy.

miniknok
Newbie
Newbie
Posts: 5
Joined: Mon Jan 14, 2013 2:33 am
Windows Version: Windows 7, Windows 2000
Avant Version: 2012
IE Version: 9

Re: AB cannot contact the server

Post by miniknok » Mon Jan 21, 2013 7:51 am

After some trial and error...

Out of the blue, I just tried the older version of Avant Browser and it is now working fine...

It seems the problem lies with AB version 2012 ultimate Build 197 (uninstalled)...

=D> =D> =D>

mracz
Newbie
Newbie
Posts: 1
Joined: Sat Feb 23, 2013 7:58 am
Windows Version: W8 Professional x64
Avant Version: Ultimate 2012 197
IE Version: 10.0.9200.16484

Re: AB cannot contact the server

Post by mracz » Sat Feb 23, 2013 9:06 am

Confirmed.

Avant Browser Ultimate 2013 Build 197 is buggy. I am unable to contact online server from behind my proxy (proxy is set up properly in Avant, internet IS accessible). Removed Build 197 and installed Build 191. Issue solved.

Thank you miniknok. I am disappointed that there was no reaction from the developers on this.

User avatar
xiaobing
Support Staff
Support Staff
Posts: 4380
Joined: Wed Apr 22, 2009 1:52 am
Windows Version: xp/win7 64/win8
Avant Version: latest version
Default engine: firefox/chrome/IE
IE Version: 8/9/10
Skin: aero glass/opal glas

Re: AB cannot contact the server

Post by xiaobing » Mon Feb 25, 2013 2:47 am

Can you contact server when using 2013 build 12?

Post Reply