New PC & New Avant Problems

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spaztech
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New PC & New Avant Problems

Post by spaztech » Fri Jan 11, 2013 12:42 pm

Have used Avantbrowser for many years. Just bought a new Toshiba Satellite L875D laptop AMD processor with Windows 8 (64 bit). One of the first things that I downloaded and installed was the Avant Browser 2012 Ultimate build 197 Released 1.3.2013. The install was extremely slow, when I started the installed browser, I could not browse due to stalls/crashes. I could set all my favorite settings...but could not browse due to extremely slow reactions and /or crashes (causing laptop to need to be rebooted) from the browser. Each time the browser was requested to do something (starting the browser, browsing to a webpage, clicking on a favorite link, closing the browser), the rest of my system also came to a stall until avantbrowser finished the task. In frustration, and in hopes for a future fix, I uninstalled and have used IE10 since. After missing avantbrowser for sometime now, I have decided to reinstall and to work with the limited knowledge that I have. The reinstall and use of the application had the same results. Tried to run with administrator rights, lost all of my settings, then ran the same (stalls). Tried 3 of the Windows compatibility modes (Windows 7, Windows XP SP3, Windows Vista SP2), none of these helped. Tried using the different engines that come with the browser (IE 10, IE Compatibility) but no luck either. Not sure at what point it happened, but now cannot get the avantbrowser toolbar to fully come up (no icons), and no web pages will pull up. Also think I lost the engines for Chrome and firefox (or the menu button on the toolbar).
I've read the forums for any like problems, but did not locate any. The laptop is still quick, like brand new, fast in every other application. Windows is fully up to date. Java and adobe (my only add-ons) are also up to date. I have installed only a few programs, none that autorun. Any ideas? Could Toshiba have conflicting programs?

mbrazil
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Re: New PC & New Avant Problems

Post by mbrazil » Sat Jan 12, 2013 1:11 am

Some suggestions:

1. Determine what programs are loaded when Windows starts. It's not particularly likely anything Toshiba set up to run automatically at boot is conflicting, but it's possible. Post your findings here. Also, you can try disabling anything that starts at boot that you know you don't need. Be careful not to disable anything that you're not completely sure what it is and does. If you have questions about any of these programs, post them here.

2. Check the settings for any security software running on the laptop (antivirus, antispyware, firewall, security suite, etc.) to see if you need to exclude one or more of the Avant processes to allow them to run without interference. There should be a report function in each program that would show what actions it is taking that could interfere, and this would help you figure out which one(s) need to be excluded.

3. Start the Windows Task Manager, and check to see which program(s), if any, are using the CPU and memory the most. Try closing these one at a time to see whether any of them are involved in bogging the machine down.

4. Delete the Avant installer you downloaded, uninstall Avant completely, download a new copy of the Avant Ultimate installler, and install it again. Use Revo Uninstaller (http://www.revouninstaller.com/start_fr ... nload.html) to uninstall Avant, and choose the Advanced Uninstall Mode. Allow Revo to delete all the leftover registry entries and files it finds.

5. As a test, try specifying Firefox and then Chrome as your default engine to see if that makes any difference. Close and restart Avant each time you change the default engine (normally you don't have to close Avant when you do this, but in this situation, it's a good idea).

6. Also, with Avant running, close all the open tabs, and see whether the laptop is still running slow.

Let us know what you find. Good luck! :)

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spaztech
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Location: Seattle, WA

Re: New PC & New Avant Problems

Post by spaztech » Sat Jan 12, 2013 5:20 pm

Startups (non-Microsoft)

ravcpl64.exe Realtek Audio Manager
srspanel_64.exe SRS Premium Sound HD
toddmain.exe TOSHIBA System Settings Service
winmail.exe Windows Mail
msoxmlmf.dll Microsoft Office XML MIME Filter
atiacm.dll AMD Desktop Control Panel
pdfshell.dll PDF Shell Extension
jp2ssv.dll Java Plug-in SSV Helper
ssv.dll Java Plug-in SSV Helper
urlredir.dll Microsoft Office Document Cache Handler
acroiehelpershim.dll Adobe PDF Helper for Internet Explorer

Services (non-Microsoft)

armscv.exe Adobe Updater
atiesrxx.exe AMD External Events Module
gfnexsrv.exe TOSHIBA Password
googleupdate.exe Google Installer
googleupdaterservice.exe Google Update
osppsvc.exe Office Software Protection
toddsrv.exe TOSHIBA TDCSrv Application
tecoservice.exe TOSHIBA eco Utility Service


...also many drivers and codecs.

Have ClamWin AntiVirus, but it is not set to autorun.
Have Windows Defender, but it is set to manual (found no filters/exclusions).

After Laptop is fully booted up:
CPU use varies from 1% to 5%, and 13% memory (info from task manager)

Ran AvantBrowser one more time before reinstall to check task manager numbers:
CPU went up (1%) to 6%
Memory went up (1%) to 14%
Disk went to 100% until AvantBrowser was completely open then back to 0%.
Upon terminating the AvantBrowser, my laptop had stalled for about a minute.

Uninstalled with Windows Uninstaller and removed registry entries for 'avant'.
uninstall was slow.
Installed with new download of asetup.exe (selected icon with normal click, not admin), found slowdowns (not responding) on tmp, setdefault, and Create shortcut files (start menu?)(no start menu in windows 8 ).
Upon first run, very slow startup. Went to open task manager (because avant took so long) but crashed system.
Before second run of AvantBrowser, opened task manager first, found disk was at 98%, but the program totals were showing was about 8% of disk. After a couple of minutes, task manager showed disk to be 0%. Clicked on AvantBrowser, came up in less than a minute, but toolbar had no icons. Toolbar shows address bar, search bar, and standard menu. Standard Buttons are blank, and tabs bar is empty. Online storage window popped up normally. No webpage was pulled up.

Use Revo Uninstaller, advanced mode. Uninstall also very slow.

Reinstalled for the second time by right-clicking and choosing run as administrator. Took almost 2 minutes for installer window to show up. Also found slowdowns (not responding) on tmp, SetDefault, and Create shortcut files (start menu?). Did not let start, restarted windows first.
First run went perfect, program came up quickly, so I set-up all my settings, then restarted browser and system. AvantBrowser starts with Google Chrome the default rendering engine, so I then tested the other rendering engines and found all work well, IE 10 seemed to be quickest.

THANK YOU FOR YOUR HELP! =D> =D> =D> =D>

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Tinman57
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Re: New PC & New Avant Problems

Post by Tinman57 » Sun Jan 13, 2013 1:51 am

jp2ssv.dll Java Plug-in SSV Helper
ssv.dll Java Plug-in SSV Helper

You need to disable these two Java plug-ins. There's a nasty zero-day bug and a lot of websites are infected....
((((TINMAN))))
----------------------------------------------------------
(Duck! It's another MicroSoft Patch!)

mbrazil
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Posts: 1966
Joined: Tue Jul 26, 2005 10:04 pm
Windows Version: 10
Avant Version: 2015 Ultimate Build 28
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Location: Grass Valley, CA

Re: New PC & New Avant Problems

Post by mbrazil » Sun Jan 13, 2013 2:09 am

I'm glad it worked out. :thumbup:

None of the startup items you listed seem likely to be conflicting, and since it's now working well, I'd suggest you leave most of the startup items alone, with two exceptions. There's currently a U.S. Department of Homeland Security alert warning users to disable or uninstall Java software on their computers (http://forum.avantbrowser.com/viewtopic.php?f=9&t=31995), so if I were you, I'd disable the loading of the jp2ssv.dll Java Plug-in SSV Helper and the ssv.dll Java Plug-in SSV Helper. Also, make sure Java is disabled in all three engines in Avant and in any other browsers you may be using until the Java vulnerability is fixed. Instructions for disabling the Java plug-ins/add-ons are provided here: http://dottech.org/92636/new-java-zero- ... -java-now/. Note that disabling Java for the engines in Avant does not necessarily disable it for the other full browsers, so make sure it's disabled for everything you use to access the web.

In the long run, you should probably take a close look at all the Toshiba services and programs that are being loaded at startup. Most PC manufacturers include some software that isn't useful for all users or that you rarely need to use. You might not need some of these most of the time, and anything you don't need that you disable will shorten the boot time and make the laptop run a little faster.

I don't know anything about ClamWin, but since it's not loading, we can ignore it. You should check to see if the Windows Firewall is enabled, and if no other firewall is running on the laptop, enable it. You should also consider getting the free Microsoft Security Essentials to use instead of Windows Defender (http://windows.microsoft.com/en-US/wind ... s-download). It includes the functions of Defender and provides additional security features. There are also a lot of other free antivirus, antispyware, firewall, and security suite programs available, and most of them get the job done. Windows Firewall and Microsoft Security Essentials are usually good enough unless you tend to frequent some of the more dangerous kinds of sites, like warez and porno sites. :wink:

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