Avant not working after a crash

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canadian69
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Avant not working after a crash

Post by canadian69 » Mon Jul 12, 2010 12:31 am

Avantab.exe crashed with some sort of exception and ever since Avant wont work. IE and Firefox work fine, I dont have a software firewall.

When I open Avant it opens a tab for my home page but its just blank/white. No error messages or anything. Doesn't matter what web site I type in, always the same thing. Its as if its not even trying to connect. I also noticed that my roboform toolbar disappeared for some reason. I disabled it in options, but that didn't change anything. Roboform works fine in IE.

I downloaded the absetup.exe and reinstalled, but same thing.

Avant version 2010 build 8
Windows XP sp3
IE Version 8.0.6001.18702 build 86001
RoboForm (R) Version 6.9.2

canadian69
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Re: Avant not working after a crash

Post by canadian69 » Mon Jul 12, 2010 2:47 pm

Also, I can't log into my online storage, I have tried requesting the password and it says it will be sent to my email address, but nothing arrives. I am afraid to uninstall Avant as I dont want to loose my online storage data.

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kudos
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Re: Avant not working after a crash

Post by kudos » Mon Jul 12, 2010 7:28 pm

canadian69 wrote:Avantab.exe crashed ...
Avant no longer uses avantab.exe so you must be using an old version.
 
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Jasmine
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Re: Avant not working after a crash

Post by Jasmine » Tue Jul 13, 2010 8:52 am

canadian69 wrote:Also, I can't log into my online storage, I have tried requesting the password and it says it will be sent to my email address, but nothing arrives. I am afraid to uninstall Avant as I dont want to loose my online storage data.

Is your e-mail address(the account) correct?

If you want me to check what's wrong, please pm me your account.
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Please provide the following information before reporting problems:
Avant Version; System(also point out it is a 32 or 64-bit OS);IE; Memory Size; CPU Speed;
Optional: Firewall; Graphics Card

For the problems hard to replay, could you add me into your MSN or Skype list if you use either of them? The advantage is that you can let us know the situation in the first place by making some screenshots, sharing your screen or explaining the specific problems more clearly when they happen.
E-mail: Jasmine#avantbrowser.com(please repalce # with @)
MSN: dishmoon#msn.com
Skype: JasmineThunder

canadian69
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Avant Version: 11.7 Build 46
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Re: Avant not working after a crash

Post by canadian69 » Tue Jul 13, 2010 1:05 pm

I managed to get back into my online storage, it took a long time to receive the password, but its working again, however AB is still just showing blank windows.

I have confirmed that I am using Avant version 2010 build 8 and I am relatively certain that avanab.exe was running. It is possible that I am mistaken that avantab.exe was the processes that crashed, I suppose it could have been avant.exe and my memory is playing tricks on me, but thats what I thought I saw. Whne I click check for new version it seems to connect and tells me I have the latest version, but doesn't show me any web pages.

Strangely, Avantab.exe was not a process that I was familiar with until the recent upgrade. Avant always showed as avant.exe in taskmanager prior to that. So that is confusing to say the least.

So in any event I am back to the original problem, blank windows, the only process running is avant.exe, I have no idea where avantab.exe came from or went to but I had never seen it prior to my recent update.

I guess the question at this point is can I safely uninstall AB without losing my online storage? My hope is that an uninstall and re-install will solve this issue.

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kudos
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Re: Avant not working after a crash

Post by kudos » Tue Jul 13, 2010 3:15 pm

The file avantab.exe was used for older versions. Delete that file from your system. The two files that should be running and need access through your firewall are: avant.exe and ybrowser.exe
 
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canadian69
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Re: Avant not working after a crash

Post by canadian69 » Wed Jul 14, 2010 10:05 am

I dont use a software firewall, and I have never had a "ybrowser.exe" process running, ever. Also, I have tried both regular avant and private mode, both are broken.

Can I uninstall Avant without losing my online storage?

When I ran avant this morning to test, I got this error.

---------------
OS: Windows XP Professional, SP3
CPU: GenuineIntel, Intel Pentium 4, MMX @ 0 MHz

Module name: C:\Program Files\Avant Browser\avant.exe

Application data:
VmVyc2lvbjogV2tCMFkyMTNKRVozYW5GMVluVlZKQ2xTT3pzbE15STh
JelZUSWk4Q0drc2dQeWNrTTNGaGZYbHhOaVlrT1NrdlJEVTZRVU55Y2.........continues on
----------------

canadian69
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Re: Avant not working after a crash

Post by canadian69 » Wed Jul 14, 2010 11:52 am

I backed up my profile and exported my favorites then uninstalled AB and re-installed, still same thing.
I also ran a full scan for spyware/malware with Superantispyware and Combofix so I know the machine is clean.

What could possibly be causing this? All other browser work, just blank pages, doesn't matter what I type in the address bar, IP address, web address or nonsense, just instant blank page. This at least tells me that its not even trying to connect to anything.

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kudos
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Re: Avant not working after a crash

Post by kudos » Wed Jul 14, 2010 3:20 pm

If you installed V2010 build 8 and don't have ybrowser.exe then maybe you have on old build. What is display on the splash screen at: Help >> About Avant Browser...

Please type the following into a command prompt window:

Code: Select all

dir "%ProgramFiles%\Avant Browser\" /x > "%USERPROFILE%\Desktop\Avant.txt"
This will create a text file named Avant.txt on your desktop which lists the installed Avant files. Then post the file here.
 
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canadian69
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Windows Version: XP Pro
Avant Version: 11.7 Build 46
IE Version: 8.0.6001.18702

Re: Avant not working after a crash

Post by canadian69 » Thu Jul 15, 2010 8:36 pm

Too late, I just restored my system from an older backup, now Im back to a working version 11.7 Build 46. It was definately version 2010 build 8, not sure how it can be an older (broken) build of build 8, which is what you seem to be implying. In any event, obviously there are some problems with the latest version.

chalkster99
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Re: Avant not working after a crash

Post by chalkster99 » Sat Jul 17, 2010 4:38 am

had the same issue .. blank screens only..
loaded ab 2010b8 from ab 11.7b46 , and no display .. just blank browser screens screens for all pages on this pc..Didnt seem to be refreshing at this time either .. (far Too quick to be a page refresh.)
My other media pc is OK w 2010b8 also XP sp3..
I completely uninstalled and reinstalled 2010b8 - no go..
Uninstalled again and reinstalled 11.7b46 and its OK.. so sticking with that ..
Any info you'd like? IE7 was OK and still displayed all this time .. Just AB 2010b8 faulty..

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kudos
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Re: Avant not working after a crash

Post by kudos » Sat Jul 17, 2010 8:01 am

Which firewall do you use? When you update Avant then you have to re-allow access for all Avant related processes.
 
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