DrDrrae wrote:Let me start by saying that we don't owe you anything. We are providing a completely free service for a completely free piece of software. If you were paying for support and there is an uptime guarantee, then you would have a right to complain.
Now, we are sorry about the downtime and we hope to minimize it but downtime is just part of the game. It happens sometimes.
Let me answer that you are fully right and that I'm very well aware that you provide a free service. So you don't owe me anything.
I don't need also to take time to give any feedback ... UNLESS it is ONLY positive and that you like it (as I understand from your messsage) Let me also say that I hope users are still allowed to express their views. If you (as many others) consider all remarks and opinions, which that you don't like, as an offense or a complaint, let me explain something...
If anyone receives an unpleasant message, opinion or feelings expression from another person, the ONLY correct and best to handle this situation is to THANK the author for his feedback ... which allows to improve himself or a situation that should be improved. This I was expecting, rather than what you wrote in your latest post.
But anyway, THANK YOU for letting me know your own view. If I gave you the impression that I was "complaining", I'm sorry for giving that impression and maybe I should have another approach, to express the very same things.
Actually I was rather more "complaining" (if you like) about the
absolute silence from Anderson on my email some weeks ago, as well as the
disappointing silence on this website about the downtime (which indeed can happen, as I posted myself !)
I' will be 70 this month. My mother who desperately tried to educate me during a few years after the war (with poor results) , gave me a very interesting answer, which I never forgot (although 52 years ago) to one of my nasty questions.
- "Mother, should I answer this letter ?"
- "Yes Georges, somebody took some time and effort to write you a letter. Even if you don't like the contents, it's just normal and polite to answer. It is mandatory that ANY letter must receive an answer."
That being said, it doesn't mean that I don't appreciate the huge efforts made by yourself and Mr. Anderson. But : if we are allowed to write ONLY about positive stuff , BUT NEVER to express any negative remark, then I guess you are not allowing us to act as "real" forum friends, caring for a better forum.
[quote="DrDrrae"]Let me start by saying that we don't owe you anything. We are providing a completely free service for a completely free piece of software. If you were paying for support and there is an uptime guarantee, then you would have a right to complain.
Now, we are sorry about the downtime and we hope to minimize it but downtime is just part of the game. It happens sometimes.[/quote]
Let me answer that you are fully right and that I'm very well aware that you provide a free service. So you don't owe me anything.
I don't need also to take time to give any feedback ... UNLESS it is ONLY positive and that you like it (as I understand from your messsage) Let me also say that I hope users are still allowed to express their views. If you (as many others) consider all remarks and opinions, which that you don't like, as an offense or a complaint, let me explain something...
If anyone receives an unpleasant message, opinion or feelings expression from another person, the ONLY correct and best to handle this situation is to THANK the author for his feedback ... which allows to improve himself or a situation that should be improved. This I was expecting, rather than what you wrote in your latest post.
But anyway, THANK YOU for letting me know your own view. If I gave you the impression that I was "complaining", I'm sorry for giving that impression and maybe I should have another approach, to express the very same things.
Actually I was rather more "complaining" (if you like) about the [b]absolute silence[/b] from Anderson on my email some weeks ago, as well as the [u]disappointing silence on this website[/u] about the downtime (which indeed can happen, as I posted myself !)
I' will be 70 this month. My mother who desperately tried to educate me during a few years after the war (with poor results) , gave me a very interesting answer, which I never forgot (although 52 years ago) to one of my nasty questions.
- "Mother, should I answer this letter ?"
- "Yes Georges, somebody took some time and effort to write you a letter. Even if you don't like the contents, it's just normal and polite to answer. It is mandatory that ANY letter must receive an answer."
That being said, it doesn't mean that I don't appreciate the huge efforts made by yourself and Mr. Anderson. But : if we are allowed to write ONLY about positive stuff , BUT NEVER to express any negative remark, then I guess you are not allowing us to act as "real" forum friends, caring for a better forum.